Is it necessary to book in advance?

Yes, we recommend booking in advance, especially for high-demand tours, as availability is limited.

Can I book by email or phone?

You can book by email or directly through the website. By phone, we provide information and assistance but bookings are not processed through that channel. To confirm your booking, it must be completed by email or online so that all details are properly recorded.

How can I pay for my tour?

You can pay online by card, over the phone or by bank transfer.

Online payments are secure and processed through protected platforms.

Can I cancel my booking?

Most tours can be cancelled at least 24 hours in advance for a full refund. In some cases, entrance fees to monuments (such as the Alhambra) are non-refundable. We recommend checking the specific conditions of each tour before booking.

Can I change the date of my tour?

Date changes are subject to availability.

What happens if I don’t show up?

If you do not show up, it is considered a no-show and is non-refundable.

What should I bring on the day of the tour?

We recommend wearing comfortable clothing and footwear, and following the specific instructions for each tour.

Are guides included in the tours?

All tours include an accompanying guide. Many also include a local guide at the destination.

What happens in bad weather?

Some tours may be affected by adverse weather conditions such as strong winds or rough seas, as well as activity closures (for example, Caminito del Rey). In these cases, we offer alternatives or a refund if the tour cannot take place.

What happens if the minimum number of participants is not reached?

A minimum number of participants is required, which is standard practice in the industry. In many cases, departures are combined with other agencies to guarantee operation, so the risk of cancellation is very low. If the minimum is not reached, we will offer alternatives, a change of date or a full refund.

How can I contact you?

By email or by phone for any questions or assistance.

What is included in the tour?

Services may vary depending on the tour. In general, they include round-trip transport, an accompanying guide and, in many cases, a local guide at the destination. When indicated, entrance tickets or activities may also be included.

All details are available on each tour page before booking.

Why book with us?

We work with carefully selected local operators to offer well-organized, high-quality tours. We centralize the booking process to make everything easier and faster.

Our goal is for you to enjoy the experience without worrying about the organization.